The Process - What to Expect

Initial enquiry

Phone call or email from a customer.


Initial Consultation

Free of charge. Usually takes place at showroom. Establish initial design brief and budget, view extensive range of fabrics.


Second Consultation

Free of charge. A home or property visit, or at a commercial property for commercial enquiries, to run through Katharine’s creative ideas, show fabrics fine tuned to the design brief and go through costings.


Detailed Quotation Provided

Made simple and clear so every customer understands all elements of the fees included.


Third Consultation

Occasionally required, free of charge. Can take place at showroom or customer’s home. Run through any changes and finalise design brief.


The Craftsmanship Begins

With a great deal of love and concentration the soft furnishings are created.


Quality Control

Katharine inspects the creations ongoingly as her staff work alongside her to create the final masterpiece.


Customer Feedback

Customers are invited to come in to the showroom at any stage.


Installation

Time to put the reality of the dream in place, and Katharine makes sure of this by personally hanging and dressing each and every curtain project and personally fitting all loose covers at a customer’s home; being the perfectionist she is she needs to make sure whatever Katharine Ellen Designs create is ‘just right’. Katharine uses the same fitters she has had in place for many years. Their 20 years experience alongside their passion and commitment to the end creation means they are as integral to the finished project as the skilled workmanship of the seamstress, the little finishing touches made at every stage, and the fabric itself.


10  Aftercare

A 2 Year Guarantee on all Katharine Ellen Designs workmanship is provided for each and every project, in addition a General Care Information Sheet is provided for customers to refer to to ensure they keep their products looking as fabulous as possible for as long as possible.


11  The Future

Which room will you want to re-design next!?!

  • Katharine has done a number of projects for me including upholstering headboards and a sofa as well as making roman blinds. Always a high standard of work, friendly service and good advice.
    Sharon CollinsHalesworth, Suffolk
  • Katharine has been an absolute godsend for us. After a devastating house fire we had to replace all our soft furnishings - a project which would have been incredibly daunting without her help. She was endlessly patient with our slow decision-making and even though we weren't always sure ourselves, she somehow understood exactly what we wanted. Interior decor has always been well outside my comfort zone but Katharine has made it all so enjoyable and the immaculate, professional results speak for themselves. She also employs first-class fitters (when she isn't doing the fitting herself), all of whom have been a pleasure to have in the house. We're thrilled with absolutely everything she's done for us so far - and there's more in the pipeline. I couldn't recommend Katharine more highly.
    Catriona ChaseCookley, Suffolk
  • Katherine has worked with us on our home and on a large holiday house and we would heartily recommend her and her company. It’s easy to form a good working relationship with Katharine. She is good to talk to, sympathetic to your needs and has the knack of quickly understanding the styles you prefer. You’re kept up to date with progress and helped with adjustments after fitting. Cloth Works has a huge range of fabrics available and Katharine will always search out different products she thinks might interest you. Our curtains and Roman blinds are very attractive and beautifully made. Katharine is positive and creative. We thoroughly enjoyed working with her and are delighted with the results.
    Susan RobertsWesthall, Suffolk
  • These are beautiful curtains and blinds! Katharine has made all the curtains and blinds in my new house in Suffolk and in my flat in London. She is meticulously professional at every stage of the process, from discussing suitable fabric to the final installation. I have used several different makers in the past but now would NEVER use anyone else. The finish is immaculate. She has the highest standards; some of the fabric we ordered was faulty and she ensured we were sent replacements. I have found her to be incredibly helpful and pleasant - you can rely on her expertise!
    Elizabeth Burke TregearSpexhall
  • Fabulous place....amazing service, incredibly helpful. Great ideas and superb quality items. Always happy with my purchases and go back year after year. Katharine and her team always finish projects to the highest of standards. I would recommend them to anyone and everyone.
    Charlotte SlaterHalesworth, Suffolk 
  • I am thrilled with the recovering of pair of armchairs by Katharine Ellen Designs. Beautiful workmanship and good communication between Katharine and ourselves. I would recommend this service to anyone wanting a professional job.
    Ann WilliamsChediston, Suffolk